General Terms & Conditions
Please find below our terms and conditions for Helios Retreats. Please read them carefully and do not hesitate to contact us if you have any questions.
We highly recommend holiday insurance for all clients. This must be bought independently as it is not included in the retreat price. If for whatever reason you need to cancel your retreat place after you have booked with us, the following refund policy will apply:
All cancellations must be received in writing.
Any promotional inclusions (such as products offered) will be deducted from any refund if applicable.
Once you have confirmation of your booking you have a further 24hrs to cancel and obtain a full refund. After this period the following conditions will apply:
A full refund minus 5% admin charge will be provided for all cancellations up to 120 days prior to start day of the booked retreat.
A 50% refund will be provided on cancellations between 90-119 days prior to the start date of the booked retreat.
A 30% refund will be provided on cancellations between 60-89 days prior to the start date of the booked retreat.
No refund will be provided on cancellations between 59-0 days prior to the start date of the booked retreat.
No refund will be provided for premature leaving of the retreat or failure to arrive at the retreat for any reason.
No refund will be provided for only part of a booking, for example if a room is booked for two guests who are sharing and one guest is unable to attend, the booking would need to be cancelled as a whole for the above refund policy to apply.
No refund will be provided for any room downgrades, after the 24hrs from the point of booking has lapsed.
If paying via instalments, the above conditions will apply based on the entire price of your booking and not just on any instalments paid.
If paying via instalments, due to administration an additional 2.5% will be charged on all stage payments.
All retreat payments are due 30-days prior to the start date of the booked retreat, unless otherwise specified. Clients whose balances are not received by the 30-day deadline, risk forfeiting their retreat booking.
If you have booked Helios Retreats for a week, and for whatever reason Helios Retreats can no longer run the week, you will be refunded in full.
Use of credit or debit cards will not incur a surcharge if payments are cleared in full at the time of booking.
If you would like to change your booking week more than 89 days before the start date of your booked week, this is possible, however this will incur a £50 administration charge per booking plus any difference in the rate of the new room booking (if applicable). If you are looking to change weeks less than 60 days before the start date of your booked week, the above cancellation policy will apply.
Payments at retreat
Please note that payment for items at the retreat; such as treatments, etc., can only be paid for by debit or credit card or Euros or USD dollars.
If The Retreat Has To Close For Any Reason
If the retreat has to close for whatever reason we will inform you as soon as possible. Helios Retreats will always give full refunds if this occurs. Helios Retreats will refund the retreat cost if applicable, but will not pay for any loss with flights.
Promotions and Discounts
If you have a promotion or voucher please telephone to book your place and redeem your discount.
Discounts and supplements may vary from time to time and Helios Retreats can alter these at anytime.
Flights and Transfers
Flights must be booked independently, following confirmation of your retreat stay with one of our bookings managers. If booking online please await confirmation from the team before booking any flights.
Transfers from airport to the retreat and back are available at an additional cost from our 3rd party specialist Travel Agent, and is with a group we have trusted and worked with for years now. Please be aware that if you decide to book your transfers through the 3rd party, your flight details will be required by the week before your departure at the latest. This is to ensure that your transfers can be organised with our transfer company. Please note that failure to do so may result in waiting extended periods of time for the next available group transfer or having to organise any-time transfers at an additional cost to yourself through the 3rd party.
Guests are welcome to arrange their own method of transport such as a taxi, instead of arranging transfers with our 3rd party specialist. Please note however that taxi costs may vary for the one way journey.
Clients who book transfers independently will need to take full responsibility for their transfers but as a word of warning, the retreat is located in a remote area and people arriving on independent transfers often get lost and charged more for the journey.
If you are currently pregnant, or under medical or psychiatric supervision, you must provide a Doctor’s certificate confirming your fitness to travel and take part in the retreat as well as notifying Helios Retreats. Helios Retreats is unfortunately not suitable for those with psychiatric or deep emotional issues or those looking for counselling or therapy, as our team are not professionally qualified in these areas. Our team are also not medically trained and do not know your medical history so cannot offer any specific medical advice whilst at the retreat.
All health issues including allergies MUST be disclosed at the time of booking.
Our retreat is not suitable for children under the age of 14 years or for people with physical disabilities that cannot take care or responsibility for themselves as we do not have the resources or expertise. There are areas of the retreat that people with mobility issues may not be able to access.
If you damage your room or any of the property within your room we will automatically deduct the cost of repairing / replacing / redecorating from your registered card.
Comments and complaints
If you feel unwell or are not happy with the retreat for any reason, please tell your Retreat or Hotel Manager immediately and we will endeavour to take whatever action is required. Please bear in mind that any claims may be rejected if we are not given the opportunity to put matters right during your stay.
If you select a ‘share with unknown guest’ room share option then Helios Retreats takes no responsibility for the actions of the person/s with whom you ‘room share’. If for whatever reason you are unhappy with your ‘room share’ including but not limited to: clash of personalities; disagreements; snoring; other annoying habits etc, Helios Retreats cannot be held responsible. Please note that if you have booked a ‘share with unknown guest’ online we can guarantee that you will be sharing with an individual of the same sex, unless otherwise specified.
Adding a guest to your booking
If you wish to add a guest to your booking, please note that we have a maximum capacity of guests that we can accommodate on site. If we have not reached capacity we would be happy to add a guest to your booking, however once we have reached the maximum number of guests unfortunately we would not be able to add any further guests at that time. We always recommend to confirm any changes as soon as possible, to avoid disappointment. At the point of booking we can highlight your details if you are looking to add a guest, in order to let you know when we are approaching our maximum capacity if you wish. Please note that places are only secured on receipt of payment.
All information provided on the website and any written and verbal form of correspondence is correct at the time of publication. However, due to mechanical faults, weather conditions, or what insurers call ‘Acts of God’, some amenities may be temporarily unavailable. Very occasionally, we may have to vary the advertised programme due to staff sickness or other unforeseen problems, in which case we will always try to provide an equivalent replacement. This may not always be possible. For example, if our Yoga Instructor becomes unwell on day 3 of the retreat, it is likely that it will be too short notice to find another and Yoga may well be cancelled. This is extremely rare, but could happen. The same applies to any of the activities. Please note we rebound outside, so if the heavens open, rebounding will be cancelled. Clearly we will always do our level best to make sure all activities go ahead if possible. We would also like to point out that the Helios Retreats team can change at any time and although we will always endeavour to have a suitable replacement there will be no compensation for the change in team member.
Team Members and Classes:
In the event of one of the team members becoming injured, ill or any emergency situation that forces them to leave the retreat, then this may impact on the retreat plan, in terms of the yoga or fitness classes or manager talks being cancelled. We will do whatever we can to adapt to the situation and reduce the impact this may have on your retreat experience, however we may not be able to get a substitute team member out. The retreat will continue to run however things will be adjusted to reflect the team situation. There will be no refunds or compensation to reflect the change in team situation.
Helios Retreats will not accept liability for:
Any of the above events, or others beyond our control.
Loss, injury, or damage (to you) or your personal property.
Physical, medical or psychiatric conditions developing during or after your retreat.
Check that your holiday insurance policy covers these and other contingencies.
Helios Retreats Loyalty Scheme
Everyone who books and stays at Helios Retreats will benefit from our unique loyalty scheme.
Get 12.5% off for your next stay at Helios Retreats
Book 2 x consecutive weeks and get 30% off (15% plus 15%)
The discounts are ONLY off the bed rate and not off any extras such as treatments
This scheme is not in conjunction with any other offer and excludes special events/programmes.
In order to be registered into the scheme you must make the booking in your name and personally attend the retreat.
Your Health and Wellbeing
Many health benefits are associated with regular exercise, healthy diet and therapy treatments. However a small number of people should not participate in certain activities and should seek medical advice. In case of any doubt please consult a doctor before commencing physical activity/starting or receiving a treatment.
Assumption of Risk
By agreeing to these terms and conditions, I/we state that I/we wish to participate in the Helios Retreats and all the activities, which could include but are not limited to: aerobic & resistance exercise, yoga, pilates, tai chi, running, walks, indoor cycling, mini trampolining, volley ball, net football, dodge ball, tennis, sauna, swimming (pool, sea and river) and therapy treatments such as clinical massage, osteopathy, myofascial therapy, cryogenic treatment and colonic hydrotherapy. I/we realise that my/our participation involves the risk of injury and even the possibility of death. Furthermore, I/we confirm that I/we are voluntarily engaging in an acceptable level of exercise and HM Strength and Fitness Ltd and Helios Retreats Ltd are not responsible for any injuries or losses incurred whilst at the retreat, after the retreat or during the transfer.
If I/we suffer with any health conditions including but not limited to the following, I/we confirm that I/we have either consulted with a doctor before participating in physical activity or I/we am accepting full responsibility for my/our own health and I/we acknowledge the risk involved.
Bone or joint or back problem/pain; high or low blood pressure; surgery or recent injury; Diabetes or any other metabolic disease; raised cholesterol; heart condition; cancer; pain in your chest when you do physical exercise; unusual shortness of breath at rest or with mild exertion; pregnant; spells of severe dizziness or have lost consciousness; Epilepsy; angina.
Helios Retreats is a smoke free and alcohol free retreat. If you wish to smoke (including e-cigarettes and vaping) there is a designated smoking area outside the villa at the bottom of the steps outside the retreat. Anyone found inebriated or smoking in the property may be asked to leave the retreat and no refund shall be given. Any alcohol found on the premises will be confiscated and given back on check out. No recreational drugs may be brought to the retreat, any guests found intoxicated or under the influence of recreational drugs will be asked to leave the retreat (no refund shall be given).
This contract is entered into under the laws of the United Kingdom and in agreeing to these terms and condition you are doing so on behalf of yourself and any other parties included in your booking.